Here's what hundreds of our happy clients have to say…
Very informative, answered all our questions we asked and was very personable. Thank -you for all the help.
K.M., Customer
It is helpful every year to know we are getting the best deal on prescription drugs and the best rates on our supplement insurance.
J.O., Customer
Thanks Miss Gogerty, I feel you have supplied me with a policy that fits my needs at a competitive price. I appreciate your knowledge and various resourses you have to accomplish that goal. Thank you for your concern and hard work.
S.G., Customer
We are so pleased with everyone at Sam's Hockaday. We feel like we always get the best customer service and that you are always concerned about what is best for us as well as our investments. Thank you for everything.
M. A., Customer
One on one contact rather than talking to a robot on the phone. Knowledge of insurance plans and help when its needed.
L.H., Customer
We have been exceptionally pleased to work with Sams/Hockaday and with Luke Hockaday. Luke has always been professional but also very personable and you feel like he really cares! We've only had one little issue with a bill (which was not their fault) but we took it to the office and it was taken care of for us and they happily agreed to do so. We always recommend Luke and Hockaday Insurance to everyone we know.
Patricia B., customer since 2013
Love the low copays on our meds
T.S., Customer
Attention to detail. Patty is very helpful.
R.M., Customer
you look for the best for us.
Pamela D., customer since 2014
I did send my sister Connie Harrold to you and you helped her husband with a saving policy
M. C., Customer
Laura first got to know us personally and then stated looking for the best provider for each of our needs. With her warm smile and personality she was a great fit for us and has taken care of our needs for a few years
B.L., Customer
It gives Kris and I peace of mind knowing that you will keep us informed as to witch insurance is best for us. Thank You
D.B., Customer
Sure appreciate you being there when insurance matters get confusing and hard to understand. When I need direction I call Mike Sams.
W.H., Customer
What we like is you can always talk with real person! If you leave a message they always get back with you! There are lots of folks selling ins. but customer service is what keeps customers coming back ! Michael does an outstanding job on service!
D.W., Customer
Returned Phone calls - Follow through.
Customer since 2015
I had ALL my questions answered in a way that I understood. Since going through this new phase of my life, trying to understand Medicare and how it works!
K.S., Customer
Michael was so easy to talk with and I have referred several people to him
B.S., Customer
I felt very comfortable talking to you about my insurance options and how helpful you were
M.S., Customer
I don't think you could do anything different to make it any better you're the best
P.T., Customer
Thank you for your continued help. No matter what my problem is you always make time to answer my questions and get me insurance choices for my needs. You also help those I bring in or send youe way. I tell everyone to call your office if they have questions or need help choosing insurance for their needs too. Thanks again Patty G.!!!!
F.B., Customer
I liked being told that you would be there for any question and that you would take care of any problem. Just let you handle it. That sounds good to me!
Greta P., customer since 2015
Michael takes good care of us and keeps us up to date on any changes needed.
J. M., Customer
My agent Luke Hockaday is the best. He is always on top of everything you need to know. He is very nice and friendly. He takes care of me if I have any concerns at all. Very happy with him.
Phyllis J., customer since 2014
You have the ability to compare rates, etc. with a number of companies. It would take us days to do similar comparisons.
R.C., Customer
I haven been completely satisfied with my experience here. I have complete confidence that Michael is on top of changes in the insurance landscape that might effect me. I also have found several of the informational mailings useful and/or interesting.
L.C., Customer
Always returned my calls and walked me through the entire process. You made it very easy and answered all my questions.
J.J., Customer
friendly, knowagable and personal service
M.M., Customer
Their selection of plans that meet my needs have saved me money. They handle paperwork for reimbursement from my former employer
J. F., Customer
You showed up at my door before I was ready to get supplemental insurance. But I remembered you because of it. Then, before I signed with you I had tried to see if I qualified for any help with costs thru Human Services. I didn't, but I was told by a caseworker to check online for what was offered. When I mentioned your company, she said you were very competitive and up to date. She had a good report about you. You have been very attentive, friendly and helpful at all times.
Customer since 2015
Your quick and efficient response to a client is what Sams Hockday is know for in this area and the fact that you always keep on top of client needs. I always appreciate that you call me at renewal if you see changes that I need to be aware of, and do what ever it takes to keep my premium at the lowest point. Your employees are always great to deal with . You are always at the top of my referral list ! Keep up the great work.
Marilyn L., customer since 2014
Excellent service. We always leave feeling that all our questions have been answered. Very confident in knowing that if changes need to be made Laura is aware of them and has our best interests at heart.
G.C., Customer
Michael does a thorough and efficient job explaining.
L.M., Customer
good frienly service,on the ball,just good people,,
Blaine A., customer since 2011
Patty is the reason we are with the company. If she were to move to a different company, we would move with her.
J.A., Customer
I feel like the Medicare supplements that were recommended were specifically tailored to my needs and I have fantastic coverages for Medicare Part B and D at an extremely reasonable cost to me. Thanks John!!
M. F., Customer
Janet is very knowledgeable & caring. We feel very blessed to have found her & the great staff at office. Thanks
P.D., Customer
Michael Sam's has always been very accommodating to my schedule. He explains things so I can understand. He answers all my questions whether in person or text. I have recommended Michael to several of my clients/friends. Very pleased with his services.
C.S., Customer
Great contact flexibility, detail of answers provided.
W.S., Customer
I haven't really had much interaction with anyone since I got signed up with CSI so it's hard to answer this question.
J.M., Customer
You helped us make the best choices when we retired and turned 65 years old. And have followed up with us in the years since then trying to help us make better choices.
L.L., Customer
Janet is a caring agent, and understands what I need. I have recommended Sams Hockaday to members of a Seniors Group at First Christian Church.
C.C., Customer
we like the personal touch
L.B., Customer
It was like one stop shopping. I went to Sams/Hockaday & Assoc. and sat down with an agent and by checking several companies I was able to find the best insurance that fit my needs and I didn't have to call any of the companies myself. I saved time and money and I got just what I wanted. Meducare supplement insurance, Medicare part D, and life insurance all in one stop. I feel good when I recommend this service to others.
K.I., Customer
Very responsive and knowledgable. I feel comfortable that with the coverage and confident that Luke will make sure that all I's are dotted and T's crossed.
Rich H., customer since 2015
I felt comfortable talking to Patty about my insurance options for life and supplemental insurance and getting her input
M.S., Customer
Michael helped me a lot when I was getting ready to sign up for Social Security. He found the best plan for me.
B.C., Customer
We kept communicating on an awkward agreement with Caterpillar and Oneexchange group. It was uncharted territory that required customers and agents to fight bureaucracy and federal restrictions for release of information. The System is definitely broken but my agent stayed with it until we achieved our goal
A.D., Customer
Everyone is very friendly and willing to help, but I do hope that the agents get a little more aggressive about getting Letters of Coverage for clients and I could have used a little more help with dealing with One Exchange, although Taylor and Joyce were helpful. Thank you, Pamela Cox
P.C., Customer
Always there to take care of any concerns.
J.A., Customer
There was always someone there who could answer my questions. I like that kind of service.
S.O., Customer
