Here's what hundreds of our happy clients have to say…
Patty, you have helped Cynthia and myself to understand a little better what exactly Medicare is and how it works for us. I appreciate your patience with both of us. The ever changing rules are not easy to understand and you have helped us bridge the gaps of misunderstanding we have. We trust you to give us the correct advice.
L.D., Customer
Have always gotten back to me promptly. Never feel rushed when talking to you. Very good at explaining everything.
Customer since 2014
the service I received and the personal attention .
Customer since 2006
Your company continues to give great customer service. That is the mainstay of an exceptional company. The employees all must share in that belief which makes them exceptional as well. Keep up the good work!
M. W., Customer
The entire team is wonderful. Michael is very professional and Is always available when needed. The expertise and guidance with my financial planning has been exceptional. I highly recommend Sams Hockaday and Associates
M.B., Customer
My primary reason for asking Michael for help was the personal trust I had in him as an agent and person. He never talked down to me about about insurance matters. I left feeling that Michael had answered and would answer any questions that I had.
G.B., Customer
Luke was always very pleasant a and answered all questions when asked. He was not pushy just told us what he had to offer and let us decide what was best for us. He even showed us pictures of baby Hazel when asked I had to beg him of course lol!
P.V., Customer
Michael Sams understands our needs and financial abilities. He found plans that helped us. We trust his knowledge and trust his integrity.
Patricia A., customer since 2011
You helped us when Intermet closed and have helped ever since. Thank you
M.S., Customer
I can call John anytime and he answers all my questions as if I was his only client. He is very personable and treats me like a friend.
M.F., Customer
We have received great quality service from Luke and staff while checking into insurance as Seniors. We do feel you truly care about our needs and have made us feel very welcome.
C.V., Customer
You do EVERYTHING right. Beginning with an agent with a great personality who makes me feel that my business and welfare is of utmost importance. You have always guided me to the coverage that is best for me at the lowest price. Thank you!
K. W., Customer
Agent not pushey, easy to talk to, explains insurance coverage well .
Lois G., customer since 2013
Your explanation of the services you offer that we are using.
N. J., Customer
I have always been greeted at the front desk with a smile, and It is the personal touch that Janet offers to her clients. It's like coming to visit a friend...and oh, also, discussing my insurance needs. lol Janet is so friendly, I never feel rushed out, how could anyone go anywhere else? My insurance needs are well handled. I never have to worry about my rates, coverage or claim forms. When I have concerns I can call Janet and she will fix it. It's great peace of mind. As for the first question, I have recommended Sams-Hockaday many times and will continue to do so. Thank you for a great service.
Customer since 2013
Very knowledgeable and helpful. Available to answer questions promptly.
C.R., Customer
You are there to help with any questions or concerns we have.
B.C., Customer
The best thing you do is the individual attention you give your clients. In today's world the human touch is almost gone. I really appreciate your contacting me with changes that will benefit my insurance program. Most folks do not have the knowledge needed to make intelligent decisions regarding medical insurance therefore the insurance rep is the most valuable contact a client can make. Thank you Michael Sams. I am proud of you and your accomplishments.
J.S., Customer
I love Sam/Hockaday... When you call Luke he will call you back before his day is done. Set up appointment with you. I like when you can go in to a establish family Owened business and are welcome with open arms and not pressured. I also like they check your files from year to year. I would highly recommend Sam/Hockaday ass.
S.B., Customer
The coverage and options process was explained thoroughly and simply. Too many insurance agents speak "insurance hoo-hah", and that's why they don't get my business! In business, as in life, it's always best to keep it simple.
Skip H., customer since 2015
Michael, when Sherry and I come in for an appointment we seldom have more than a 3 or 4 minute wait until we see you. You are always thorough on your answers and explain why. I had an issue with my Firestone insurance when I switched over to part d. You helped guide me thru until it was resolved. We appreciated that.
H.S., Customer
You were very helpful in finding a much better rate on my prescription insurance.
S. P., Customer
Michael always makes time to answer my questions (keeping in mind my lack of good understanding of insurance) and helps me make the best decisions of what works best for me. Very knowledgable and patient.
Joyce H., customer since 2011
I appreciate the research you do for us each year on prescription plans available for our particular needs. This is an outstanding service. Thank you.
W.I., Customer
Laura explained the different plans and options in great detail, made choosing one a lot easier. The same goes for choosing a drug plan, Laura's expertise made it a lot simpler. The paper work was submitted in a timely manner, and I received all the paperwork and insurance cards long before I was expecting them. Thanks again Laura.
D. E., Customer
I felt that you took care of our insurance and did it personally.
S.M., Customer
Luke always made sure he returned our calls. He is very good with the older generation and described and explained questions so we understood
T.T., Customer
I really like that you are so knowledgeable about the different companies and I trust that you find the best deal for me.
T. G., Customer
Always there to answer any questions we might have and get us best coverage thank you
W.S., Customer
The personal attention given to me and my wife. Taking time to make sure we understood what was available and showed us the different options and what were the best options.
R.M., Customer
You do all the research on the plans that fit my needs. It would take me forever to get all the information and go through it.
T.G., Customer
It's overwhelming when you have to change health ins when you've had the same company for years. But you had all the answers to switching to Medicare & made Roger & I both feel better about it.
K.R., Customer
Janet continues to assist my needs by finding the best insurance programs that best suit my situation.
E.R., Customer
Michael does a thorough and efficient job explaining.
L.M., Customer
You guide me to what is best for me in Healthcare related plans so I will make the best decision.
M. H., Customer
You were very friendly and easy to talk to. I feel you are very knowledgeable about your policies. I like the idea of being able to talk to someone face to face. Also you didn't hound me. You gave me time to make my decision & call you back. Thank you.
J.M., Customer
Of course, it's the local based feel of community and personal customer service that is always a winner.
K.H., Customer
I have had nothing but great service and ease of knowing that the right decisions are being made for my best interests. All i have to do is ask a question and i get a really quick response or solution. Patty is very professional but also very personable which makes me feel secure when dealing with her.
M.D., Customer
Patricia is very helpful with details of what we need for coverage of services
M.M., Customer
Janet, your service and you are both personal and personable! Thank you for taking time to meet with us at our house.
M.J., Customer
You make me feel as though you really care about getting me the best coverage at the best price. I appreciate the fact that you call me when a policy increases and you know of one with the same coverage or better at a lower price. Thanks Micheal
R.R., Customer
The most specific thing that I liked about dealing with Patricia Gogerty is her command of the facts about the insurance industry. In my case I needed health insurance to go with my Medicare and Patricia had all of the answers. She is also very price conscious. My wife and I have appreciated her guidance in dealing with supplemental insurances.
M.K., Customer
Patty, You always are so knowledgeable and give me exceptional service way beyond and I am so blessed and thankful for you! I would highly recommend you. Thank you so very much
K.S., Customer
Very helpful, polite & knowledgeable.
J.H., Customer
Laura first got to know us personally and then stated looking for the best provider for each of our needs. With her warm smile and personality she was a great fit for us and has taken care of our needs for a few years
B.L., Customer
I was shown abundant kindness. I received so much info in the mail about Medicare that I was overwhelmed. Michael made it seem simple and I left the office knowing everything would be alright.
B.S., Customer
Luke Hockaday provides great customer service. He is very knowledgeable about his insurance products. And he is explains everything to make it very understandable. I would definitely recommend him. Wish I would have had an insurance agent like Luke years ago.
Karen T., customer since 2014
Michael is very knowledgeable regarding advantages of one policy over another making it easy for me to know where my best buys are for insurance. Saves me time and money not having to try to figure out the differences from one policy to another.
L. A., Customer
I found Luke to be very personable and always more than willing to find the information that I requested of him. If he didn't know the answer at the time he would either find it himself or ask someone in the know. From our first meeting with Luke my wife and I felt extremely comfortable with him and the way he conducted himself. We feel like they offered a great product and we couldn't be more pleased at this time.
Michael S., customer since 2014
Attention to detail. Patty is very helpful.
R.M., Customer
