Here's what hundreds of our happy clients have to say…
Luke I very much appreciate your hands on approach in dealing with clients. It makes me feel that you have a real concern for those you serve. I look forward to the yearly visits for my medicare updates and renewals. I also feel confident that should some unforseen issue arise where I needed assistance I feel you would have a genuine concern in helping me getting it resolved. Also when my wife reaches 65 you will have another added customer.
L. P., Customer
Knowledge of services
Relaxed, unhurried with no-pressure approach
Business-like appearance
William N., customer since 2011
My calls and concerns are always answered in a very timely fashion and with proper handling. My agent is always available and responsive to my needs. Sams/Hockaday and Associates, Inc. have been a great value to my needs of insurance for seniors.
K. H., Customer
<p>Janet breaks down the confusion of insurance coverage and has the resources to give you what you need. We are very happy we were referred to her!</p>
Erin V., customer since 2015
I really appreciate the help you give me with Part D.
J.O., Customer
Appointment times are always kept. Service is at the highest level possible. So delighted you are our agent.
N. W., Customer
When I call with a question regarding my insurance there is always a cordial reply on your end. If the gals need to have Michael call me he does so in a timely manner. I would most certainly recommend this insurance agency.
E Kay Thames
Customer since 2007
Patty has been a great support for me with the supplemental insurance as well as helping me resolve some of my Medicare issues. She explained my insurance options in a way that anyone would be able to understand, which made it easier to make the right choice for me.
C.T., Customer
So happy with your knowledge and advice it saved me so much worry and confusion! I deeply appreciate the help. Social Security pretty much leaves you hanging with help or explanation!
K.C., Customer
I appreciate your staying in touch with me and making sure I have the best policies to handle what I need from them.
W.C., Customer
Everyone is very friendly and willing to help, but I do hope that the agents get a little more aggressive about getting Letters of Coverage for clients and I could have used a little more help with dealing with One Exchange, although Taylor and Joyce were helpful. Thank you, Pamela Cox
P.C., Customer
Agent (Luke) was knowledgeable and easy to converse with. Gave sound advice and answered any questions that that I might have presented. I would highly recommend Sams/Hockaday services.
D.B., Customer
I treasure your reliability. I know when I contact you you will respond and try to find the best coverage for us at am amount we can afford. You're always a pleasure to deal with and I'm so glad a friend referred me to you. I've shared with a lot of friends how happy we are with your service, professionalism and reliability.
J.B., Customer
I thought you were very helpful and went that extra mile to help us.
D.D., Customer
I love the competitive prices you were able to secure for me on both the drugs and supplemental health policies. Also for the first time in about 3 years I am able to use some recommended medicine from my dermatologist that I was unable to recieve with the other policy . Thanks for the great effort. Larry
Laurence P., customer since 2014
Ease of communication and results. Both great.
M.C., Customer
I was just glad to hear about the John Hancock long term care/life Insurance policy they offer. My husband had complained for years trying to get me to invest in stocks, but I refused. Boy was he shocked when I immediately decided to sock some away in this policy. Now he has nothing more to complain about!
Customer since 2011
I came in to get health insurance after loosing my job. Michael helped me get health,eye, and dental ins. He also gnt me signed up for SS. I had 401-K and other things h3d helped me with. Would and have told friends about his kindness and all the help he has done and is still doing for me. Thanks for all of Michael's help.
D.H., Customer
Agent not pushey, easy to talk to, explains insurance coverage well .
Lois G., customer since 2013
Patty has helped me save money from medicare supplement insurance to life insurance.I have referred several friends and family who are also happy with their service.
S.J., Customer
I felt comfortable talking to Patty about my insurance options for life and supplemental insurance and getting her input
M.S., Customer
Michael did an excellent job finding my husband and me the right insurance for us. He is very personable and professional.
L.H., Customer
Professional and friendly service found flaw in competitors website while I was trying to gather information from them.
E.R., Customer
So far it's been great but then I have had no claims etc. thank for the email.
A.B., Customer
My agent, Patty Gogerty, is always available to answer questions and prompt in response. She is always looking for the best option for me on my coverage.
L.H., Customer
I like that you are easy to contact and knowledgeable .
R.H., Customer
Listens to my questions, and always takes the time to explore my best options.
J. H., Customer
I have the feeling and belief that Luke was doing all he could to find a better insurance plan for me. THANKS !
Robert B., customer since 2011
Looked and asked for references for a Medicare Supplement agent who will look for me needs rather than the needs of a particular supplement company. Sams, Hockaday and Assoc. were recommended and it worked brilliantly for us. Thanks.
K.L., Customer
Laura made it easy for me to understand and decide which insurance I needed. She explained and answered all my questions . If I have any questions I feel comfortable calling and talking to her. I really was dreading having to make a decision but like I said Laura was a great help.
Thank you
Jackie Larimore
Jacqueline L., customer since 2015
I have had so many questions and all have been answered many times until I understood thank you for always being there
W.S., Customer
We both felt that our agent (Laura) explained things very well andwas trying to helpus.
M.P., Customer
You and your staff were quick to answer any and all questions we had!
M.K., Customer
I have been extremely pleased with my representative, Patty Gogerty. She takes good care of me and makes sure I make the right choice for my insurance plans.
M.D., Customer
Checked all sources to get us the best coverage at the best cost.
D.T., Customer
You were very friendly and easy to talk to. I feel you are very knowledgeable about your policies. I like the idea of being able to talk to someone face to face. Also you didn't hound me. You gave me time to make my decision & call you back. Thank you.
J.M., Customer
You explained the issues in easy to understand terms and followed up with the commitments as promised.
M.L., Customer
Have always gotten back to me promptly. Never feel rushed when talking to you. Very good at explaining everything.
Customer since 2014
Made it very easy to understand and select the appropriate plan
D.E., Customer
Friendly personal service, agent had lots of information
R.H., Customer
Have kept us informed of any changes that may change our polices. Have always answered any we questions we may have. Have respoonded via email on any questions we have emailed to you. Keep up the good work!
J. C., Customer
You made the process easy to get a drug prescription plan and life insurance.
L.S., Customer
work hard with us to see that everything was completed to the insurance companies
satisfaction
Edward D., customer since 2008
Just personal attention to the smallest details.
R.B., Customer
Laura did, and is doing, a great job for me. I went to Laura to help with my insurance needs and was not disappointed! I have told those when discussing insurance needs to call Laura. Thanks Laura.
B.J., Customer
When I call my agent, Luke Hockaday, I always get a prompt response. There is no waiting a day or two to hear back. The office is always very helpful and courteous. In this day of poor customer service it is refreshing to have an agent and staff that care about my concerns.
D.C., Customer
Janet has always been available by phone to answer our questions or find the answers for us! She's working on a case that happened out of state over the Christmas holidays in Texas.
We have recommended Janet to a friend,
Customer since 2013
Was very friendly and helpful . Pat went the extra mile to help me and I appreciate it very much.
P.D., Customer
Luke has been the answer man for us.
S.S., Customer
Meeting with Luke was a little like talking with a family member, no push in the direction he thought best, but here is the problem what do You think and can I help you get there.
R.B., Customer
