Here's what hundreds of our happy clients have to say…
Laura, very pleasant and works very hard for you ,to get the best coverage a the lowest possible cost.
M.W., Customer
Have always gotten back to me promptly. Never feel rushed when talking to you. Very good at explaining everything.
Customer since 2014
You were very professional. It was obvious you put your client's interests first. You were not the least bit pushy. I have already made recommendations for your office to acquaintances. My doctor wanted to know if anyone in Decatur specializes in insurance and benefits and I told her about your group.
N.Q., Customer
We find insurance agent Luke Hockaday very professional and knowledgeable . He has been in our house and is very respectful.
Lois G., customer since 2013
You have been honest and saved me some money.
S.B., Customer
I like the personal touch. Janet is a knowledgeable agent who always steers me in the right direction with her advice about my insurance needs.
D.J., Customer
We love that we have a personal and great agent in Tom Gallion. He always takes the time to help us on any matter. We have peace of mind knowing that we will be taken care of!! This is so important to us senior citizens.
L.K., Customer
We Have already referred people. I like having local people to call if there's a problem . You fill out the paper work and make it much easier for us.
B.B., Customer
you were very patient with us and answering our questions. you cover our insurance plans . glad us our insurance papers in a nice folder so we can keep everything together. than you Diana Ruthrauff
D.R., Customer
You were informative, professional, and led me with a gentle hand.. I would highly reccommend Sams Hockaday.
C.W., Customer
Friendly and very knowledgeable. Extremely helpful in explaining options available.. Good follow through.
M.P., Customer
You have a good variety of products to choose from, by having access to many companies. Your people seem to know their product or they call in someone who can answer questions.
M.F., Customer
We love working with you. If we have questions you always get back to us in a timely matter. You are friendly and outgoing.
K.B., Customer
You are quick to respond and answer questions. You make me feel I am important to you and your business.
N.Q., Customer
It was a relief not to worry if the paper work was done correctly or not. You answered and verified with me that which I was't sure of.
R.B., Customer
The wide array of products you offered and the personal service
Customer since 2015
Patty is extremely helpful with my medicare needs and questions.
D.F., Customer
<p>Patty, you and anyone that I have ever talked to in your company, have always been very pleasant and very helpful! My experience with you is that you work
Millicent S., customer since 2012
Patty was very patient and understood my needs for medical insurance. She was kind and took time to understand my situation, my budget, and gave me assorted policies to make a good decision for me. I appreciate her professionalism and kindness.
C. A., Customer
Joyce and Patty g are very helpful.
Customer since 2003
You come to a place in life that you need professional help with such things as life and health insurance. We have had Luke Hockaday as our Agent since he first started with Sams/Hockaday, and we really like the way he can call these many Insurance Companies and get quick results. He is very professional, yet he has a neat sense of humor that goes a long way. If you need the same help that we depend on, just call Luke @ 217-433-9214 and tell him Janet Jackson sent you!
J.J., Customer
Prompt and courteous service anytime I've had a question
Customer since 2012
Meeting with Luke was a little like talking with a family member, no push in the direction he thought best, but here is the problem what do You think and can I help you get there.
R.B., Customer
Very helpful, Extremely nice people to work with
G. H., Customer
I have recommended my friends to your company. I am very pleased with the services I have received from Michael. He is very knowledgeable and very personable.
R.R., Customer
I like the personalized service I receive!
W.G., Customer
I really appreciate the in-person communication with Patty Gogerty...makes me feel much more satisfied with the choices I make, using her knowledge and experience.
D. F., Customer
It is obvious that agent, Thomas Gallion, cares about people. He is always checking and being careful to find the best insurance to cover our needs.
D.B., Customer
Great service and caring employees.
M.F., Customer
You set me up with good, economical health coverage as well as life insurance. I have been in the hospital for 4 surgeries since August, 2015. I have not paid anything.. the insurance covered everhing. It's been nice to not worry about that.
G.J., Customer
I found a drug supplement that has a low copay that will not bankrupt me.
Dane H., customer since 2015
Your quick and efficient response to a client is what Sams Hockday is know for in this area and the fact that you always keep on top of client needs. I always appreciate that you call me at renewal if you see changes that I need to be aware of, and do what ever it takes to keep my premium at the lowest point. Your employees are always great to deal with . You are always at the top of my referral list ! Keep up the great work.
Marilyn L., customer since 2014
Agent not pushey, easy to talk to, explains insurance coverage well .
Lois G., customer since 2013
Great customer service
D.H., Customer
John thanks for your support after my insurance was dropped by an industrial company after many years of coverage. Your help was deeply appreciated as a friend and one who was knowledgeable.
S. G., Customer
Time well spent. No rush. Makes the best recommendations.
N.R., Customer
I appreciate the help we get from you.
D.W., Customer
It's overwhelming when you have to change health ins when you've had the same company for years. But you had all the answers to switching to Medicare & made Roger & I both feel better about it.
K.R., Customer
All my insurance needs and questions have been taking care of promptly and expertly!!
L.C., Customer
As iam a new customer, i don't have a lot to say. but i did appreciate that you did return my phone calls in a timely fashion. thank you fo all you have done.
Bonnie S., customer since 2015
You helped us make the best choices when we retired and turned 65 years old. And have followed up with us in the years since then trying to help us make better choices.
L.L., Customer
the service I received and the personal attention .
Customer since 2006
I am very happy with the personal service
James Q., customer since 2011
Tom, you made it clear what kind of insurance I was getting. I'm glad I changed. Thanks, Sharon White
Customer since 2015
Michael has explained everything that we ask him about our supplemental insurance.
J.G., Customer
I can count on Patty to look out for my best interests. I have referred her to several people
K.R., Customer
Going on Medicare, needing supplemental insurance & a prescription plan can be overwhelming but Michael is sooo knowledgeable, the process was very easy. Michael is such a good & trustworthy man. Thanks to all for making this process easy, answering questions, explaining all options & recommending what was best for me. I also sent my sister to you & she was so impressed also. Thanks again.
C.D., Customer
Thank you Laura for all your help and continued support I think we made the right choice thank you Hockaday insurance
C.H., Customer
Have always provided a timely response to any and all of my questions. Keep up the good work.
J.C., Customer
The thing that was most helpful to us was the knowledge you have about all the Medicare supplemental insurance programs and Medicare part D pharmacy programs that are out there which helped us make our decisions much easier, without the hassle of contacting them ourselves. The quick, friendly service was also appreciated.
Susan R., customer since 2015
