Here's what hundreds of our happy clients have to say…
I know that anytime I have a question or concern, you are only a phone call or email away! You don't know what piece of mind this gives me. I appreciate you and your staff for taking such good care your customers!
N.H., Customer
Each year you check for the best fit for me. We make changes when necessary and I feel well covered.
N.C., Customer
Good communication and follow through....Thank you very much..
T.J., Customer
You did all the work to determine the best policy for us.If I attempted to do it myself,it would be a blind guess.I'm old and lazy,someone doing the work for me is appreciated.
R. B., Customer
Mike and I set a appt. and he was on time and had everything ready to show me, the differences in supplemental insurance. He explained it well, and that is why I am with Sams/Hockaday.
J.M., Customer
You were very professional. It was obvious you put your client's interests first. You were not the least bit pushy. I have already made recommendations for your office to acquaintances. My doctor wanted to know if anyone in Decatur specializes in insurance and benefits and I told her about your group.
N.Q., Customer
It is helpful every year to know we are getting the best deal on prescription drugs and the best rates on our supplement insurance.
J.O., Customer
First off, my wife and I feel that Patti Gogerty has a very good understanding of the Medicare supplement insurance field. Patti also impressed us with her focus on keeping the insurance costs low for her clients. Lastly, our office appointments went like clockwork. Patti had everything all laid out.
Customer since 2015
Luke is always concerned about you and your well being, not just about selling you a product but helping to meet your needs.
D.O., Customer
You guided me in the right direction and made the whole operation so much easier. Thank you.
L.B., Customer
You have a good variety of products to choose from, by having access to many companies. Your people seem to know their product or they call in someone who can answer questions.
M.F., Customer
They help me a lot to choose the right plan for my age.
G.J., Customer
Very helpful with getting best coverage at the right price.
L.B., Customer
What we like is you can always talk with real person! If you leave a message they always get back with you! There are lots of folks selling ins. but customer service is what keeps customers coming back ! Michael does an outstanding job on service!
D.W., Customer
Have always provided any answers or help that I needed.
D.B., Customer
Made it very easy to understand and select the appropriate plan
D.E., Customer
Your help matched me with great coverage. The entire process was quick and easy! Thanks Tom!
D.B., Customer
Janet always provides us excellent and timely service. She presents options and thoroughly explains each one. Janet helps us make the bestc choices for our health insurance needs.
C.S., Customer
Looked and asked for references for a Medicare Supplement agent who will look for me needs rather than the needs of a particular supplement company. Sams, Hockaday and Assoc. were recommended and it worked brilliantly for us. Thanks.
K.L., Customer
Luke I very much appreciate your hands on approach in dealing with clients. It makes me feel that you have a real concern for those you serve. I look forward to the yearly visits for my medicare updates and renewals. I also feel confident that should some unforseen issue arise where I needed assistance I feel you would have a genuine concern in helping me getting it resolved. Also when my wife reaches 65 you will have another added customer.
L. P., Customer
You are always friendly and kind and always look out for me, trying to get me good coverage at a good rate.
D.G., Customer
Patty is always so helpful helping us get the most for our money. She is so patient and understanding and did so much for my 91 year old relative as well as for me.
S.J., Customer
Luke Hockaday provides great customer service. He is very knowledgeable about his insurance products. And he is explains everything to make it very understandable. I would definitely recommend him. Wish I would have had an insurance agent like Luke years ago.
Karen T., customer since 2014
Well prepared. Friendly. Saved us money in insurance. Easy location to get to. overall impressed. Looking forward to working with him in the future. Prompt in returning calls.
Norman R., customer since 2015
Answered questions so we could understand. Made sure we understood the program thoroughly. Worked to make visits convienet for both .
J.F., Customer
Always get right back when I call. If I have a problem I can count on your help.
J.B., Customer
We are completely satisfied with the service we receive from Laura Pecina. She has saved us money on our policies and keeps us updated on any changes.
K.F., Customer
You saved us a substantial amount on our policies. We also know that you'll be there whenever we need you. Thank you Michael
R.G., Customer
you look for the best for us.
Pamela D., customer since 2014
Very good service,they know what they are doing.
R.P., Customer
I have always been greeted at the front desk with a smile, and It is the personal touch that Janet offers to her clients. It's like coming to visit a friend... and oh, also, discussing my insurance needs. Janet is so friendly, I never feel rushed out, how could anyone go anywhere else? My insurance needs are well handled. I never have to worry about my rates, coverage or claim forms. When I have concerns I can call Janet and she will fix it. It's great peace of mind. I have recommended Sams/Hockaday many times and will continue to do so. Thank you for a great service.
Cora C., customer since 2013
Always returned my calls and walked me through the entire process. You made it very easy and answered all my questions.
J.J., Customer
My Agent Laura Pecina has been very through in explaining all aspects of supplemental insurance for me and has followed up faithfully during renewal time.
R.F., Customer
excellent explanation of benefits and options available
Customer since 2015
Clearly explained the basics of Medicare supplement coverage in laymans terms so that we could easily understand the coverage and our options. Assistance with signing us up for coverage was invaluable. We also appreciate the staff's support in answering any questions we had regarding claims.
D.B., Customer
The guaranteed annuity rates more than double bank CD rates. At this point in my life, I want secure returns which I feel I am getting here. I am pleased with the help in getting supplemental insurance as well.
D.K., Customer
Very knowledgeable in helping us with my 401K ,Social Security.Help me to understand what I needed to do to get ready to retire.Very enjoyable working with Patty.
R.P., Customer
Luke, you came along just at the right time when we had to choose our own insurance and you sold us on your easy going manner and the fact we had many choices in your company to choose from.
J. J., Customer
Like kept up with my prescription supplement ins and found a supplement ins where I receive my medication at no cost to me and monthly premiums much lower. He went the extra mile for me and I am so grateful. Thank you, Luke
J.B., Customer
You have alway shown friendliness and professionalism... care and concern ... always ready to help and provide answers. We appreciate all you do for us! THANK YOU!
B.N., Customer
Very informative, answered all our questions we asked and was very personable. Thank -you for all the help.
K.M., Customer
I was able to talk with Patty on a Saturday so I don't miss work.
C.S., Customer
Answered my questions quickly, made it convenient for me, & got me a plan that benefited me.
P.F., Customer
My agent, Patty Gogerty, is always available to answer questions and prompt in response. She is always looking for the best option for me on my coverage.
L.H., Customer
I have a genuine feeling that you are sincere in wanting to help others to get their needs met, not just wanting to sell insurance. I have had that experience, but feel like your agency is not one of them.
Loretta B., customer since 2015
I am very pleased with this insurance I have with you. Hi Luke hope you are all doing good Lois
L.B., Customer
<p>Luke was so personable. He made it very easy on me. Loved doing business with you all</p>
Catherine W., customer since 2015
You explained my choices regarding Medicare, as many times as I needed you to, until I understood my options. I like knowing that you are there, if I have any questions.
C. S., Customer
Luke is knowledgeable, friendly and helpful.
D.R., Customer
Laura made it easy for me to understand and decide which insurance I needed. She explained and answered all my questions . If I have any questions I feel comfortable calling and talking to her. I really was dreading having to make a decision but like I said Laura was a great help.
Thank you
Jackie Larimore
Jacqueline L., customer since 2015
