Client Testimonials

I really appreciate the help you give me with Part D.

We have received great quality service from Luke and staff while checking into insurance as Seniors. We do feel you truly care about our needs and have made us feel very welcome.

Sams/Hockaday & Associates are always ready to care for their customers. If there are any questions or concerns that one might have then Sams/Hockaday and their agents are there with the answers to your questions and concerns and more than willing and able to serve their customers in a timely and effective manner.

Luke made it very easy to understand and took whatever time was needed to help us.

Love the low copays on our meds

You in particular have always respond to our needs and kept us informed of pending important dates pertaining to our sign times.

I have been extremely pleased with my representative, Patty Gogerty. She takes good care of me and makes sure I make the right choice for my insurance plans.

Very customer focused and easy to talk to.

You don't just give us a policy and forget about us. You always follow up, and try to find the best rates on insurance. You are always very caring and friendly and make us feel like family!!! We trust you. Thank you!

I really appreciated Janet Johnson's help. She was professional, courteous, knowledgeable, and went out of her way to find us the best possible solutions for our insurance needs.

Michael Sam's has always been very accommodating to my schedule. He explains things so I can understand. He answers all my questions whether in person or text. I have recommended Michael to several of my clients/friends. Very pleased with his services.

I always felt the agent was trying very hard to be aware of what worked best for me. never felt I was just a generic customer.

Worked hard to help me and I appreciated do your patience in explaining and answering all my questions. Very professional. Thanks

My agent Luke Hockaday is the best. He is always on top of everything you need to know. He is very nice and friendly. He takes care of me if I have any concerns at all. Very happy with him.

I appreciate your candidness and how you're always looking to improve my plans coverage with affordability and quality of coverage at the forefront.

you don't bug me & if we have a issue your people takes care of it

Extremely helpful. Sorted the information for me and helped me to get what I wanted and needed.

You listened and were patient and thorough with your explanations. I've already recommended you to several people.

Good personal service with health insurance needs. We like knowing you stay on top of current insurance coverage and pricing.

I liked being told that you would be there for any question and that you would take care of any problem. Just let you handle it. That sounds good to me!

Michael does out standing job helping us get through the land mine health care systems we have to deal with! When we have questions and call Michael ALWAYS gets back with you! Has helped save us money on our cost! You are in good hands when dealing with Michael Sams!

So happy with your knowledge and advice it saved me so much worry and confusion! I deeply appreciate the help. Social Security pretty much leaves you hanging with help or explanation!

Michael is very personable, knowledgeable, and makes confusing information understandable. We highly recommend his assistance whenever you need help with your Medicare questions and options.

Personal attention and follow up. your team understands customer service. That's rare today.

I have already recommended Patty to others and even brought one friend in for a consultation and he ended up purchasing insurance.

You made me feel like an important person, and took your time when explaining the options I have in picking my secondary insurance. I felt like I wasn't being rushed either. Thank you for helping me find the right insurance company.

You're always available when we need your help. You're the expert on insurance. It's So much better having a person to help than checking on the computer for information. Thanks

Good comparison of different insurance available saving us as much as possible and still providing good coverage.

Patricia,my agent was very helpful in customizing a health plan to fit my needs.Comparing different choices,and explaining the pros and cons while not pushing me into any decisions. Her follow-up since signing has also been great!

The information and quote were direct and right to the point.

Communication was good. Informative and helpful

Very personal effort to bring about customer satisfaction. Friendly, courteous office staff.

Good to know that YOU have my back and will help me find the best insurance for my needs

Luke Hockaday is always eager to help us find a new plan when premiums get to high for us to afford. He goes the extra mile.

I have received calls from my agent, Janet Johnson, advising me about my coverage. Recently, she called me just to advise me that I was ok for the coming year and didn't need to change anything in my coverage. This was a surprise call. I had no idea she was even looking at my policy. It is comforting to know that someone is watching out for me and my insurance coverage. As we age, it is easy to overlook changes, or not understand things we get in the mail. This is a great service and Janet is a superb representative of her company, Sams-Hockaday, and of my interests. Thank you.

You guide me to what is best for me in Healthcare related plans so I will make the best decision.

Returned Phone calls - Follow through.

Agent (Luke) was knowledgeable and easy to converse with. Gave sound advice and answered any questions that that I might have presented. I would highly recommend Sams/Hockaday services.

Knowledge of services Relaxed, unhurried with no-pressure approach Business-like appearance

The service is outstanding!

<p>Very prompt in getting back to me. Explained everything explicitly. Very happy with Patty!</p>

The best thing you do is the individual attention you give your clients. In today's world the human touch is almost gone. I really appreciate your contacting me with changes that will benefit my insurance program. Most folks do not have the knowledge needed to make intelligent decisions regarding medical insurance therefore the insurance rep is the most valuable contact a client can make. Thank you Michael Sams. I am proud of you and your accomplishments.

First I did not have to contact Sam's Hockaday first. Your representative was out walking my street looking for clients. Second the support, advise, and service I have received has been better than I had expected. Very satisfied

I've been working with Michael Sams for about 5 years since my mother went on Medicare. The world of Medicare (supplement policies, prescription policies, the donut hole, etc.) can be very confusing and overwhelming. Michael has always been exceptionally patient, kind and has walked me through the process of choosing the right policies for my mother. My father retired this year, and now he's been added to the list of clients at SamsHockaday. Michael walked me through his process and everything was flawless. My family and I are so appreciative of the attention, expertise and services provided by Michael. Thank you so very much for making something that can be stressful and overwhelming go smoothly and seem so easy!

Payed attention and looked for the best policy for me.

friendly, knowagable and personal service

You looked until you found the right plan for me and my wife. You explained everything very thoroughly to us. Thank You !

Medicare supplemental is confusing and leaves you with unanswered questions. Laura Pecina explains everything and answers all of your questions. As everyone in the United States knows now days ,medical insurance is Complicated! Getting answers to all of your questions gives you assurance and peace of mind!

You made it easy by coming to my home to discuss options for a Medicare Supplement, explained the choices and providers clearly so I could make the best choice for my needs, went above and beyond to help me select the best drug plan for my needs, provided phone numbers and web sites so I could finalize my choices, and followed up afterwards to make sure there were no problems. And when I thanked Laura Pecina for her efforts, she said she was just doing her job. I greatly appreciate both Laura Pecina and Sams/Hockaday, and will be proud to recommend them to others.

Appreciate your expertise and attention.